Costa Mesa, CA (September 1, 2004)–Lynx Studio Technology has launched a new Lynx User Support Forum hosted by the company’s founders and a comprehensive online FAQ site through Lynx’s website at www.lynxstudio.com.
A few clicks on the Lynx website takes you to the Lynx User Support Forum (www.lynxstudio.com/forum). Visitors can access company press releases and general industry news. They can also read questions and answers for several market segments such as Audio for Video, Broadcast, Home Theater, Mastering, Music Production, Post Production and even a Wish List area. Forum topics will expand as the members determine. Anyone may read the posts on the Forum, but only registered users may make a post. Registration is simple, and all users pick their own user names, passwords and even avatar images.
“We are very pleased to offer this avenue of discussion to our loyal customers and end users, who are a very knowledgeable and engaging bunch,” stated David Hoatson, cofounder of Lynx and the forum administrator. “I look forward to participating in some lively discussions about our products, the current industry climate and the future needs of our customers. This replaces the LynxONE Yahoo group, formed nearly five years ago. The new eye-catching format is much easier to navigate, allowing users to find the topic threads they want to follow with no advertising.”
Also new to the Lynx website is an interactive Frequently Asked Questions section. Organized by product, the FAQs cover installation, troubleshooting, operation and compatibility issues. Specific application notes have been added for the most popular applications used with Lynx products, such as Nuendo, Cubase, Cakewalk, Premiere and others. An additional section offers information on latency, monitoring methods, programming information, and other topics. The FAQ pages can be found at: www.lynxstudio.com/faq.
“The new FAQ section grew directly out of actual questions coming in to product support,” stated Paul Erlandson, who heads up Lynx’s Customer Support department. “We track all questions and answers, and the issues covered most often are included in the FAQ pages. The first thing you’ll see upon entering the FAQ page is a reprint of Paul’s Card Tricks from the latest LynxNEWS, which covers new developments and useful procedures.”
Lynx Studio Technology