QSC Upgrades Customer Support with eBox

Costa Mesa, CA (January 26, 2004)--QSC has upgraded its customer support program with the addition of eBox, which the company promises will "integrate the functions of telephone, email, and web-based interaction into a single online resource."
Author:
Publish date:
Social count:
0

Costa Mesa, CA (January 26, 2004)--QSC has upgraded its customer support program with the addition of eBox, which the company promises will "integrate the functions of telephone, email, and web-based interaction into a single online resource."

The system is designed as a one-stop forum providing a self-help knowledge base of frequently asked questions; a personalized, historical archive of submitted questions and answers; comprehensive product content; and timely messaging relevant to a person's own product ownership and use.

QSC marketing services manager Roger Maycock noted, "Unlike other modes of communication, eBox is private, tailored to an individual's specific needs, and places the customer squarely in control of all interactions and the information they receive." eBox includes its own message facilities, product FAQs, promotions delivery, customer surveys, and more.

QSC Audio Products
www.qscaudio.com