Worcestershire, U.K. (December 13, 2011)—With over 20 years experience in research and development, the last six at XTA, Richard Fleming has been promoted to the role of application and support manager at the company.
"I believe the best way to really appreciate what the working environment is like for both our equipment and the people who use it is to be there at the sharp end with them," Fleming says.
He continues, "I attend a lot of trade shows, and at pretty much every one, I'm first in and last out. It's also very important to have a hands-on, technical approach to customer support, and with that in mind, I try to visit our customers whenever possible to answer any questions. At the same time, I can get face-to-face user feedback on what product enhancements may be desired and any additional features that users would like to see."
Fleming adds, "Of course, I can't be at every show, but in my role as application and support manager, I will ensure that XTA delivers the very best support possible."
XTA's group sales and marketing director, Bill Woods, remarks, "We've always been passionate about supporting our customers, making sure we give them exactly what they need. Richard knows our products inside out, and his new role means that we're once again out there in the field on a regular basis, which is good for us and the engineers that use XTA and MC2 products."