Location sound recording equipment manufacturer Sound Devices has created a service and repair facility in Berlin Adlershof, Germany’s principal science and technology park. The European Service Centre (ESC) is headed by Ginetta Fassio, an accomplished Tonmeister (the soubriquet for ‘qualified sound engineer’ in Germany) and Sound Devices product user for more than a decade.
Benefits to European customers should be obvious: shorter turnaround times and lower shipping costs. In addition, local users will also have closer contact with Sound Devices technicians. The facility is stocked with a full inventory of parts and features state-of-the-art repair equipment and Sound Devices factory-customised test stands.
“This new Service Centre is a big step for us and a testament to our commitment to our international customers,” says Matt Anderson, president of Sound Devices. “We are not only committed to creating the finest video and audio products, but also providing unrivalled service to our customers. It is further proof of our continued growth and evolution as a company.”
The ESC aims to provide all levels of repair for the full Sound Devices and sister-brand Video Devices product ranges. The facility is in direct contact with all European distributors, further ensuring timely delivery of service. Customers should contact their local distributor directly if they need any repairs undertaken, the company advises.
Prior to the opening of the centre, repairs were either handled by a number of local distributors or the products were shipped back to the US.
Fassio’s technician team comprises qualified German electrical engineers (Sven Roederer, left and Axel Wilhelm, with Fassio centre), both of whom have received special training at the Sound Devices corporate headquarters in Reedsburg, Wisconsin.
“Our doors are officially open and we are ready to begin handling any repairs needed in the area,” says Fassio.
Sound Devices LLC celebrated its 15th anniversary of operation in 2013.